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Terms & Conditions


The following policies are in the interests of all participants and their dogs and by registering for a class with Lead & Listen you agree to the following:


  1. Please contact us before enrolling if your dog has aggression issues. Dogs that have aggression and fear concerns will need one on one intervention before enrolling in a group class environment.

  2. Keep your dog close to you and under control at all times.

  3. Dogs are to be kept on a lead unless instructed otherwise during a training exercise.

  4. Do not allow your dog to approach other dogs. Despite the need for owners to socialise their dogs, a strange dog approaching a sensitive dog can cause them to show aggression as a defence strategy.

  5. Settle & Stay have the right to remove a dog and owner from the class (without a refund) if they feel the dog’s behaviour is not managed adequately by the owner and is therefore putting the other participants at risk.

  6. Please encourage your dogs to relieve themselves before class.

  7. Should a dog relieve themselves before or during class, anywhere in or outside the training area, the owner will need to clean up and dispose of the waste in a suitable bin.

  8. All Adult and Adolescent dogs should be fully protected by vaccination before attending classes.

  9. We do Accept Puppies who have only had their first vaccinations into puppy classes, however it should be brought up before the class with the trainer

  10. Do not bring a sick dog or a bitch in seasons to class. We encourage you to still attend on your own as most of the learning can be done without the dog present.

  11. Harsh handling is strongly discouraged. If it continues after an initial warning, the dog and owner will be asked to leave (without a refund).

  12. The dog and any other person that is brought to class is the owner’s sole responsibility.

  13. Lead & Listen cannot accept responsibility of any injury, loss or damage to person or property that occurs whilst attending a class.

  14. Children are welcome and encouraged but they cannot attend on their own (without adult supervision) if under 18 years old.

  15. To secure your booking, your registration form and payment will need to have been received at least three weeks before course start date. Payment can be made by cheque or bank transfer (details on registration form).

  16. Refunds cannot be given after the course has started. One week before course start date refunds are only available in exceptional circumstances (as decided by Settle & Stay).

  17. Refunds for courses are as follows: 100% of fees paid - up to 14 days after initial payment, 75% of fees paid – 6 or more months prior to event, 50% of fees paid – between 6 and 3 monthsprior, no refund less than 3 months prior to the event.



Please read the Classes section above and in addition note that:


  1. Payment will be due online through our website before the session unless otherwise agreed to be paid in cash or by cheque at the end of your session.  If you prefer to pay by bank transfer, your payment should be received by the start of your session.

  2. Should you be running late, please inform us of your delay if possible. It may still be feasible to run the session, although your session may not be extended beyond your booked slot.

  3. If for any reason you need to cancel your one-to-one, please contact us as soon as you know, so we can offer your slot to another client. Cancellations made with less than 24 hours notice will still incur the full fee.

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